If you wish to make a formal complaint, in the first instance you must submit this in writing to the following address:

Complaints Department
N W Car Parks Ltd,

Plumpton House,

PO Box 1388,

Blackpool,

FY1 9PA

If you are not satisfied with our final response you may then refer your complaint further to the International Parking Community (IPC) at https://theipc.info/ .

Please note that the complaints procedure is not meant as a method for motorists to appeal a PCN they have received, but rather when there is an issue regarding the quality of the services we have provided, our processes or the behaviour/actions of our employees.

Therefore if we receive complaint which is really an appeal challenging the validity of a PCN, we will treat it as such and deal with it appropriately via the appeals procedure. This will be communicated in our response to the complainant unless we are informed otherwise.

To view our full complaints policy please click on the button below.